Shipping policy
Thank you for shopping with Canies Cards. We take care when packing every order to help ensure your cards and sealed products arrive safely and securely.
Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day. Processing times may be longer during major product releases, promotional events, holidays or periods of high order volume.
Once an order has been packed or handed to the shipping carrier, it may not be possible to change the delivery address, cancel the order or combine it with another order.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on the size, weight, value and destination of the order.
Any free shipping offers, promotional shipping rates or discount codes will be subject to the conditions displayed at the time of purchase.
Estimated Delivery Times
Estimated delivery times begin once the order has been collected or accepted by the shipping carrier.
Standard shipping within Australia generally takes approximately 3–10 business days, depending on the destination.
Express shipping generally takes approximately 1–5 business days, depending on the destination and carrier network.
These delivery times are estimates only and are not guaranteed. Delays may occur due to weather events, public holidays, carrier disruptions, remote delivery locations, high parcel volumes or other circumstances outside the control of Canies Cards.
Tracking
Where tracking is included, customers will receive tracking details by email or through their order confirmation once the parcel has been dispatched.
Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the parcel when required.
Tracking information may take up to 48 hours to update after the parcel has been lodged.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Canies Cards is not responsible for delays, delivery failures or additional shipping costs caused by an incorrect, incomplete or outdated address supplied by the customer.
If an order is returned to us because of an incorrect address, unsuccessful delivery, refusal of delivery or failure to collect the parcel, the customer may be required to pay an additional shipping fee before the order is sent again.
Original shipping fees are generally non-refundable where a parcel has been returned due to customer error or failure to collect the order.
Authority to Leave
Where a customer selects or authorises safe-drop delivery, authority to leave or delivery without a signature, the customer accepts the risks associated with the parcel being left unattended.
Canies Cards is not responsible for theft, loss, weather damage or other damage that occurs after a parcel has been marked as delivered to the address provided.
For high-value orders, Canies Cards may require signature-on-delivery, additional identification or delivery to a secure collection point.
Lost or Delayed Parcels
A parcel will not be considered lost solely because it has not arrived within the estimated delivery timeframe.
Customers should first check their tracking information, delivery location, nearby safe areas, household members, neighbours and local post office or collection point.
If tracking has not updated for an extended period, customers should contact Canies Cards so that an enquiry can be lodged with the shipping carrier.
Carrier investigations may take several business days to complete. Refunds or replacement orders will not normally be issued while a carrier investigation is still in progress.
Where a parcel is confirmed as lost by the shipping carrier, Canies Cards will assess the available options, which may include a replacement, store credit or refund.
Parcels Marked as Delivered
If tracking shows that a parcel has been delivered but the customer cannot locate it, the customer must contact the shipping carrier and Canies Cards as soon as possible.
A delivered tracking scan may include delivery to a safe location, parcel locker, post office, reception area, building manager, household member or neighbouring address.
Canies Cards is not responsible for parcels that are lost or stolen after the shipping carrier has confirmed successful delivery to the address provided, unless required under applicable consumer law.
Damaged Parcels
Customers must inspect their order as soon as possible after delivery.
Any shipping damage, missing products or incorrect products should be reported within 48 hours of delivery.
Customers must provide:
- Their order number
- A description of the issue
- Clear photographs of the external packaging
- Clear photographs of the shipping label
- Clear photographs or video of the damaged or incorrect products
- Photographs showing how the products were packaged inside the parcel
Customers must keep all packaging materials until the issue has been reviewed. Disposal of the packaging may prevent Canies Cards or the shipping carrier from completing an investigation.
Minor cosmetic damage to external packaging that does not affect the product itself may not qualify for a refund or replacement.
Trading Cards and Collectibles
Trading cards and collectibles may have minor manufacturing variations, including print lines, centring differences, surface marks, whitening, edge wear, corner imperfections or packaging inconsistencies.
Unless a specific grade or condition has been guaranteed in the product listing, Canies Cards does not guarantee that an ungraded card will receive a particular grade from PSA, CGC, BGS or any other grading company.
The condition of an item will be assessed based on the product description and images available at the time of purchase.
Sealed Products
Sealed trading card products may occasionally have minor dents, scratches, loose wrapping, small tears, factory marks or other cosmetic imperfections caused during manufacturing, distribution or shipping.
Canies Cards will pack sealed products carefully; however, minor cosmetic imperfections to external packaging do not automatically mean that the product is damaged or eligible for a refund.
Products sold as collector-condition, display-condition or damaged-box stock will be clearly identified where applicable.
Pre-Orders
Pre-order products are subject to supplier availability, release dates and allocation quantities.
Release dates are estimates and may change without notice.
Orders containing both pre-order and in-stock products may be held until all products are available. Customers who would like in-stock products shipped separately should place separate orders or contact Canies Cards before fulfilment. Additional shipping charges may apply.
If supplier allocations are reduced or cancelled, Canies Cards may cancel affected pre-orders and provide a refund for the unavailable product.
Canies Cards is not responsible for changes to product release dates or supplier allocations outside its control.
Combined Orders
Separate orders are not automatically combined.
Where Canies Cards agrees to combine orders, any shipping refund will be assessed after packaging and postage costs have been confirmed. Payment processing fees or non-refundable carrier charges may be deducted where applicable.
International Shipping
International shipping may be available to selected destinations.
International customers are responsible for any customs duties, import taxes, handling fees or other charges imposed by their country.
Canies Cards is not responsible for customs delays, rejected imports or additional fees charged by customs authorities or local delivery services.
International delivery timeframes are estimates only and may be significantly affected by customs processing.
Returned Parcels
If a parcel is returned to Canies Cards, we will contact the customer using the details provided with the order.
The customer may be required to pay the cost of reshipping the parcel.
If the customer requests a refund instead of redelivery, the original shipping cost and any return-to-sender charges may be deducted from the refund, except where the return is caused by an error by Canies Cards or where otherwise required by law.
Changes to This Policy
Canies Cards may update this shipping policy from time to time.
The policy that applies to an order will be the version published on the website at the time the order was placed.
Contact Us
For shipping enquiries, please contact Canies Cards through our website contact form or at:
Email: Aiden1007@outlook.com
Please include your full name and order number so we can assist you efficiently.